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Customer Success and Support

The AMCS Group customer success team provides you with the tools to succeed. In order to achieve this, we employ a structured point of contact, with clear hand-offs during the project lifecycle and a user engagement program designed to fuel your success. 

Senior Software Support Engineer

Senior Software Support Engineer

Who we are

AMCS is the leading global supplier of smart resource software and vehicle technology solutions for the waste, recycling and environmental services industry. Our enterprise software and SaaS solutions deliver digital innovation to the emerging circular economy around the world.



Who we are looking for

We are looking for an experienced Techncial Analyst to join our Technical Support team in our Limerick office. Our ideal candidate would have a strong background in database development and administration. We do have a preference for those with development experience on Microsoft-based platforms, specifically the.NET Framework, C#, SQL Server, and Windows Server product families



Role Description

A Technical Analyst at AMCS works as a senior technical resource within our Support organization. They will work closely with our Tier 1 Technical Support Analysts to resolve recurring systemic issues and perform root cause analysis


This role will work directly with clients and other team members to resolve incidents ranging from troubleshooting SQL Server performance issues, analyzing views & stored procedures, and performing minor project work for our ERP solutions.




·   Address and resolve incoming application questions and incidents from end users

·   Document all pertinent end user identification information in our CRM database

·   Ability to perform root-cause analysis on recurring system issues

·   Remotely perform application updates, software upgrades, and database backups

·   Record, track, and document the problem-solving process

·   Participate in after-hours on call rotation

·   Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues

·   Remain current on changes and new features in software updates & releases.

·   Other responsibilities as assigned




·   Bachelor’s degree or equivalent in Information Technology, Computer Science, Computer Engineering or equivalent experience

·   Strong troubleshooting skills with a high level of self-reliance to resolve complex technical problems

·   Excellent oral and written communication skills with both technical and non-technical audiences

·   Self-motivated and a desire to learn

·   Ability to work in a fast-paced team environment

*Current Microsoft certifications in SQL Server and Windows Server product lines a plus

·   Basic networking, user administration, and T-SQL scripting skills required

·   Experience with Microsoft SQL, SAP Crystal Reports, SQL Reporting Services, and the Windows Server product line are ideal


Customer Support & Success
Full Time

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