We currently have exciting opportunities for Software Support Engineers to join our expanding team at our offices in Cebu City, Philippines
Role Description
A Frontline Support Engineer works as a technical resource within our Customer Support organisation. They will work closely with our Tier 1 Technical Support Analysts to resolve recurring systemic issues and perform root cause analysis.
This role will work directly with clients and other team members to resolve incidents ranging from troubleshooting SQL Server performance issues, analysing views & stored procedures, and performing minor project work for our ERP solutions.
Responsibilities
Address and resolve incoming application questions and incidents from end users
Document all pertinent end user identification information in our CRM database
Ability to perform root-cause analysis on recurring system issues
Remotely perform application updates, software upgrades, and database backups
Record, track, and document the problem-solving process
Participate in after-hours on call rotation
Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues
Remain current on changes and new features added through regular software updates & releases.
Other responsibilities as assigned
Qualifications
Bachelor's degree in Information Technology, Computer Science, Computer Engineering or equivalent experience
Troubleshooting skills with a high level of self-reliance to resolve complex technical problems
Excellent oral and written communication skills with both technical and non-technical audiences
Ability to work in a fast-paced team environment
Basic networking, user administration, and T-SQL scripting skills required
Experience with Microsoft SQL, SAP Crystal Reports, SQL Reporting Services, and the Windows Server product line are an advantage.
Current Microsoft certifications in SQL Server and Windows Server product lines an advantage
Who we are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialise in delivering technology solutions to facilitate a carbon neutral future.
What we do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Join Our Mission for a Sustainable Future and Enjoy the Following Benefits:
Health insurance that covers up to three dependants
Shuttle service for convenient transportation
Complimentary on-site food and coffee for your enjoyment
Allowances
Access to a comprehensive learning and development platform that provides on-the-job training on essential skills, with the ability to track your progress centrally
15 days of holiday leave and 15 days of sick leave for your well-being
Joining a world leader in sustainability software services
Hybrid work arrangement for a flexible work-life balance