AMCS Utility Billing is an automated billing and contracts management system designed to guard against revenue leakage while providing a higher level of customer satisfaction and self-service.
The robust billing and contracts management solution from AMCS was purpose-built to handle the complexities of an ever-changing utilities landscape. Automated meter reads flow into the system and are billed to the specifications of the customer’s contract; invoices can be generated electronically or sent to a vetted print house for mailing; and customers have the option for autopay, online payments, or through the mail.
A customer portal, easily customized for your branding, provides self-service to view statements, pay online, and submit a service request.
AMCS’ billing and contracts solution digitizes your invoicing and payment processing, making your personnel more efficient while reducing errors due to manual data entry.
Learn how our robust billing solution can help protect your business profit margins and ensure accurate billing.
With our intuitive customer portal technology, utility operators have the tools to automate routine tasks and maximize customer self-service. Resulting in:
This scalable approach to online services helps you deliver better customer experiences, increasing satisfaction and loyalty while reducing the burden on your customer service department.
Utilities billing – whether electric, water, gas, A/C or telco - can be complex and you need a solution that is flexible and sophisticated to manage the specific needs of your operations. Why try to work around the limitations of a general-purpose billing engine when you could the deploy AMCS Utilities Billing solution for more robust and flexible contract management?
Our software was designed and built for the utilities industry, with an easy-to-use interface to handle a multitude of tariffs, time intervals, and meter reads. Plus, with our proven expertise in integrating with on-market hubs, you can be confident that you are protecting your margins with accurate invoices.
The AMCS Utility Billing solution is AEMO Certified and all communications with the electricity market hub are automated. NEM12 and NEM13 data is dynamically imported in our cloud-based software, enabling your customers a real-time view of how their conservation efforts impact their bills. Making both your customers and your staff more efficient.
In 2023, AMCS Utility Billing also introduced game-changing features to provide an edge for energy retailers in ANZ. Download the brochure to learn more:
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AMCS Field Services solution helps utility customers make the jump from reactive to proactive maintenance, saving your utility significant money and downtime. Document your institutional knowledge to benefit your field team members, so that even when key staff retire or are out of service, your team is prepared. AMCS Field Services allows you to prioritize the right work at the right time and automate key actions.
Learn more here or download the brochure below.