Service account manager Natasja Verheijen: 'Waste remains dynamic'.

Let me introduce you to Natasja Verheijen. With over 20 years of experience, our service account manager is no stranger to the waste management industry. In her opinion, waste is very dynamic sector, and once you work in this industry, you don't want to leave. Meet Natasja and find out what she can do for your organisation.

Natasja ended up in the waste management industry by chance in 2000 when she started working for Pieter Bas Automatisering. She gained a lot of experience in the office, and later in project management and support. As a result, she knows the industry through and through and is well-informed about the (changing) laws and regulations. In her spare time, she is also involved with waste; “If I see a container, I immediately know whether it is a customer or not, as I know our customers very well".

Some getting used to

AMCS took over Pieter Bas Automatisering in September 2019 and Natasja gained some 600 colleagues worldwide. 'That took some getting used to, yes. Previously, our development team consisted of six colleagues, now we’re talking a couple of hundred. Customers can definitely benefit from this, because the strength of development increases, the processes improve, and the organization becomes more professional.'

Contact

To ensure that you as a customer have one contact person, the position of Service Account Manager was created. Following the acquisition by AMCS, some well-known contact persons from the Classic applications were given other roles. This was confusing for our loyal customers, many of whom had built up a relationship with the Dutch organization over several years and who knew their way around the organization. The AMCS organization mainly lacked that one central point of contact for a range of issues that exist within our existing customer base. “The Dutch Management Team of AMCS then decided to create this role. I did not have to think long when I was asked to apply internally!”

Extension of the organization

Whether it is a question about organization or strategy, a complaint about something that is not going well, or a question about how the support portal works, customers can always contact Natasja. “I am an extension of our organization and the central point of contact for our customers. This means that I can involve the right colleagues internally, provide our customers with the latest information and, if necessary, escalate matters internally.

Satisfaction

It gives me great satisfaction to be able to help a customer further. But especially when I see that customer feedback has led to concrete action within the organization. It may not always be immediately visible, but the ball does start rolling. It's great to see that happen. Then I go home with a satisfied feeling.