AMCS has a dedicated delivery team to provide effective consultancy, project management, training, and support. The AMCS delivery team has project engineers based in the USA, Ireland, UK, The Netherlands, Scandinavia, Australia, and New Zealand to offer a dedicated service for our customers in all relevant markets and beyond.
The Professional services team is dedicated to working closely with customers to understand the customer’s needs and expectations as well as ensuring the customer continues to gain maximum results after the project handover. AMCS follows a proven project delivery structure to ensure successful execution and handover of every project for our customers.
“Professional Services was an invaluable resource during the initial setup of our AMCS platform. Not only were there extensive guidance and shared numerous tips and best practices, but the responsiveness whenever issues arose was exceptional. Whenever we encountered a challenge, we were able to quickly connect on a call and resolve the issue efficiently.
Since implementing the system, we have seen significant benefits and improvements in our operations. The support and expertise provided during the setup process played a key role in ensuring a smooth transition and helping us maximize the value of the platform.”
project management + consultancy
customer success
From day one to year one and well beyond, our Customer Success Team is always by your side, ensuring that your AMCS Group experience exceeds your greatest expectations.
The Customer Success Team is more than a function within our organization; it is a core value and philosophy that is ingrained within AMCS Group to be completely customer-centric. Our customer success teams provide top-tier service and increased efficiencies across your organization by providing proactive and consistent value, as well as maintain and improving satisfaction and the overall experience of our customers.
Our Customer Success Managers are the customer's advocate, ensuring complete product utilization and solution value throughout your organization by developing a comprehensive understanding of your organization. They provide regular check-ins, quarterly business reviews, collaboration to establish concrete success measures, reviews of necessary product enhancements, and proactive outreach regarding product roadmaps and future enhancements that may significantly enhance your experience with our suite of product solutions.
The AMCS Group Customer Success Team provides you with the tools to succeed. In order to achieve this, we employ a structured point of contact, with clear hand-offs during the project lifecycle and a user engagement program designed to fuel your success. From day one, our team invests the time to learn about your business to ensure a frictionless, worry-free experience.
industries we serve
Our platform offers relevant solutions for various industries
Effective planning and route optimization for efficient transportation of livestock, fodder, grain, seed and fertilizer. Helping to improve safety, boost productivity, and lower costs.
AMCS Service Planner is an advanced optimization system, which contains a significant amount of industry-specific functionality for the field service industry.
Effective transport software for the postal industry. Helping to reduce fuel costs and carbon emissions, as well as boost operational efficiency.