drive convenience and efficiency

The AMCS Digital Engagement platform is a secure system for electronic information exchange, including solutions for partner / subcontractor engagement, e-billing, and customer self-service.

Our integrated platform solution transforms how you work with outside parties, replacing phone calls, email, or paper communication to increase efficiency and boost customer convenience.

Enabling waste and recycling operators to:

  • Deliver on-demand services
  • Cut call center traffic
  • Reduce subcontracting costs
  • Support real-time confirmations
  • Simplify invoice processing

By digitizing processes for partner engagement and customer self-service, AMCS helps you adapt to a rapidly changing industry.

Our digital engagement platform provides waste operators with a future-ready solution to drive on-demand services, cut costs, and enhance agility.

Request a demo to learn how AMCS will transform how you engage online

Discover how AMCS can enrich your online engagement with customers and partners.

Get a demo

AMCS Digital Engagement brochure

Find out how AMCS Digital Engagement can improve customer service and transform partner relationships.

Download brochure

driving better customer experiences

With our intuitive customer portal technology, waste operators have the tools to automate routine tasks and maximize customer self-service. Resulting in:

  • Reduced administration costs
  • Increased revenue
  • Reduced call volumes

This scalable approach to online services helps you deliver better customer experiences, increasing satisfaction and loyalty while reducing the burden on your customer service department.

watch shopping cart demo video

The AMCS Customer Portal is a secure SaaS solution purpose-built to streamline and simplify everyday customer interactions.

With 24/7 access to real-time service and billing information, customers are empowered to manage their account, automating basic interactions to resolve queries and pay bills easily.

  • Improve customer satisfaction by up to 33%
  • Streamline resources and reduce call volumes by up to 30%
  • Improve cash flow with online payment
  • Create a positive, professional, and consistent brand experience

a digital platform that improves engagement

Streamline and manage all types of information exchange to work productively with customers, suppliers, and subcontractors.

With on-demand services to increase customer satisfaction and automated processes to improve partner relationships, our Digital Engagement platform provides the tools to transform how you work with others.

connect with customers

Digitize your business to connect with customers, enabling them to book collections online and order waste services with ease.

With our seamless digital platform, waste operators are equipped to service customers through emerging digital channels including social media or digital assistants. Helping you build stronger customer relationships at a lower cost than traditional call centres.

co-operate with partners

Manage your procurement process to streamline and simplify subcontracting. The Digital Engagement platform makes it easy to work with new subcontractors, automating onboarding to ensure compliance and reduce prices.

With an open document standard, waste service providers can accept all ticket types, transfer jobs between systems, and automate confirmations for enhanced efficiency.

our digital engagement platform solution overview

Request a demo to learn how AMCS will transform how you engage online

Discover how AMCS can enrich your online engagement with customers and partners.

Get a demo

AMCS Digital Engagement brochure

Find out how AMCS Digital Engagement can improve customer service and transform partner relationships.

Download brochure

the global waste & recycling benchmark report

Download your copy to explore:

  • Top Industry Trends & Challenges

  • Adaptation & Change Management

  • Growth & Technology Investment

Don’t miss out! Get access to expert analysis, survey results and industry trends.

resources

Webinar
the future of municipal resource management with smart technology
Blog
cut energy costs: 76 ways to boost efficiency in your workplace
Press Release
AMCS Platform Winter 2024 Release
View other resources

success stories

hunter industries

Employees

1500


Reinforcing core business values with tech-driven sustainability program.

B&M Waste Services

200

Employees

42

Annual turnover

B&M transitioned to AMCS Cloud-based Platform for their enterprise system to allow them to meet their customers’ needs in the most efficient way possible as the company continues to grow.

city of berkeley

Berkeley

118000

Number of residents

0


Green-lights AMCS Platform to unify and modernize Zero Waste efforts

Request a demo to learn how AMCS will transform how you engage online

Discover how AMCS can enrich your online engagement with customers and partners.