Spectacular cost savings and highly improved customer service
AES is a leading provider of waste management and recycling services in Ireland. The collection routes used to be planned by the drivers, resulting in inefficient routes, missed bins and dissatisfied customers. AES decided to buy AMCS' Route Planner. Transport optimisation is performed with Route Planner, resulting in spectacular cost savings and highly improved customer service.
Serving over 70,000 residential homes and 6,000 commercial customers, AES takes pride in being Ireland’s leading waste management company. The company handles recyclable, organic, and general waste, keeping the approx. 165 vehicles busy with 400- 500 collections per route on average.
In Ireland, counties are not responsible for waste management, and the Irish customers are free to change provider if they are not content with the service. Darren Sadler, “It is imperative for us at AES to be able to meet the expectations of our customers, and previously we were unfortunately not always able to do so.”
AES Transport & Logistics Manager Darren Sadler comments, "AES practically never created new master plans before. The routes were not written down but simply planned by the drivers, based on local knowledge. Consequently, the routes were somewhat inefficient and very difficult to execute for temporary drivers, who often missed bins."
AES decided to implement Route Optimization from AMCS and started with mater routes. Darren Sadler explains: “Optimising service days was crucial in order to achieve the best results, and, learning from our mistakes, we therefore changed our communication strategy and improved the acceptance of service day changes remarkably.”
”The system has improved our profitability and customer service greatly”, says Darren Sadler.
- A reduction of approx. 15% in costs per lift 100% elimination of ad hoc routes for collecting missed bins (most expensive routes)
- Improved customer service, as the number of missed bins has been reduced
- Ability to take on a great number of new customers with existing vehicles
Download the case studies AMCS Platform or AMCS Route optimisation. And learn about all benefits and results AES has achieved by implementing Route optimisation, mobile workforce, Enterprise management and Vehicle Technology!
Since AES has invested in the technology from AMCS, they’ve been able to achieve the highest RepTrak scoring ever within the company for a bin company in Ireland. That is why technology works in our industry.